Return & Exchange

Return & Exchange Policy

Countries:
Currently applicable for India only.

Return & Exchange Acceptance:
✔️ Returns accepted for both defective and non-defective products
✔️ Exchanges accepted

Eligibility:

  • Items must be in new condition, unused, and in original packaging

  • Return request within 30 days of delivery

  • Not eligible: Customized products and hygiene-related items (e.g., opened cushions/pillows)

Return Methods:

  • In-store, By mail, Drop-off location

  • Free return labels (download & print) provided for eligible cases

Shipping & Fees:

  • Cozyva covers shipping if the product is defective or sent in error

  • Customer bears return shipping for other reasons

  • No restocking fees

Refunds:

  • Processed within 15 days after inspection

  • To original payment method

  • Shipping charges are non-refundable unless due to error

Exchanges:

  • Return the original item first

  • After approval, place a new order for the desired product

For Damaged/Defective Items:

  • Contact immediately with proof (photos)

  • Replacement or full refund will be arranged

Contact:
📧 Email: cozyvacomfort@gmail.com